This is to notify you that Enbridge Gas will be ending its Open Bill Program. You may have already received a communication from Enbridge to this effect. To read the full Enbridge notice, click here. As a result, you need to update your pre-authorized payment info to avoid an interruption in service. The good news is we've made it very easy for you to update your billing info and it will only take two minutes of your time.
All you need to do is:
1. Click the secure link below.
2. Provide us with a few pieces of information.
3. Click confirm once your account has been updated.
And you’re done!
To visit the safe numbers, please click here.
Once you’re set up for pre-authorized payments, your service will continue without interruption.
If you have any questions, please give us a call at 1-866-382-7468. We’ve also included some helpful FAQs below for additional information.
Frequently Asked Questions
What is the Open Bill Program?
The Open Bill Program was an electronic billing system allowing customers with service from Enbridge Gas to make payments on their loan or lease for products from EcoHome Financial (or its subsidiaries) through their monthly Enbridge invoice. The program is ending and current customers must switch to our pre-authorized payment program as soon as possible. This change is for ALL CUSTOMERS who are currently billed through the Enbridge Open Bill Program.To learn more, click here.
Why is this happening?
The decision has been made by Enbridge. We have just been notified and would like to do everything we can to help make the account update as easy as possible for you. If you would like to speak to Enbridge, here is their customer service number: 1-877-362-7434.
What does this mean for me?
This means that you now have to sign up for pre-authorized payments to ensure that your service continues uninterrupted.
What about my Enbridge and/or my other bills?
We can’t speak to how this will affect your other bills or Enbridge services. If you have concerns about how this change affects you, Enbridge’s customer service number is: 1-877-362-7434
How do pre-authorized payments work?
Our pre-authorized payment program allows you to make bill payments securely and automatically with just your banking or credit card information.
I still have questions. What should I do?
Our team is always here to help. Give us a call at 1-866-382-7468 and we’d be happy to assist you with any further questions about your account.
Will the date of my billing change?
Our pre-authorized payment program differs slightly from the Open Bill Program, in that we bill for the month ahead instead of for the month preceding. To make changes to your billing cycle, please call us at 1-866-382-7468.